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RateGain Expands AI Concierge Rollout Across 700+ Red Roof Properties via Sojern
RateGain Travel Technologies has announced the deployment of its Sojern AI Concierge solution across Red Roof’s portfolio of over 700 properties and 60,000 rooms. This expansion follows the successful adoption of the Reputation Manager tool, which helped Red Roof achieve a 6.64% improvement in internal quality metrics during Q4 2025. The move demonstrates RateGain's ability to cross-sell AI-powered SaaS solutions to large-scale hospitality chains following its acquisition of Sojern. This rollout aims to automate guest interactions and reduce front-desk workloads while improving guest satisfaction scores.
Key Highlights
Deployment of AI Concierge across Red Roof's 700+ properties and 60,000+ rooms in the U.S. and Japan.
Red Roof reported a 6.64% improvement in internal quality metrics and a 3.14% increase in social scores in Q4 2025.
The solution is powered by Sojern, RateGain's recently acquired AI marketing and guest experience platform.
RateGain currently serves 33 of the top 40 hotel chains and 25 Global Fortune 500 companies.
💼 Action for Investors
Investors should view this as a positive validation of RateGain's acquisition strategy and its ability to scale AI-driven SaaS products within large global hotel chains. Monitor for similar enterprise-level contract expansions which drive high-margin recurring revenue.